Bidding, prices, shipping, customs and what happens after you pay.
Bids are placed in whole euros. The platform supports proxy bidding and anti-sniping.
What you see is what you pay: item + shipping, no platform fee on top.
Intra-EU is straightforward. Non-EU buyers should expect import VAT and a carrier fee.
Multiple items from the same seller ship together, with one combined shipping cost.
Direct payment to the seller. Card, SEPA, PayPal or bank transfer depending on path.
We connect you to the seller — we do not hold your money in escrow.
How refunds work when there's no platform-held escrow — and what we still help with.
Tracking, expected delivery windows and what to do if a parcel is delayed or lost.
Clear escalation path: 14 days, then contact us — and what we can and cannot do.
Business sellers offer 14-day returns. Private sellers sell as-is. Disputes — how to raise one.