Payment goes directly to the seller

For third-party sales (Path B — most sellers), money moves directly from you to the seller. The platform does not touch the funds.

What this means in practice

• You see the seller's chosen payment methods (PayPal address, SEPA details, etc.) after the seller confirms your order intent.
• You send the payment using one of those methods.
• The seller confirms the payment landed and starts preparing your record.
• We track the timeline and surface tracking once the parcel ships.

We are a matchmaker, not a payment service. We connect you to the seller, hold the listing in reserve for you while the order is being processed, and provide ratings, messaging and dispute mediation around the transaction. We do not collect, hold or release your money.

Why we built it this way

Holding money for third parties is regulated as a payment service in the EU and would require us to register as a payment institution. That would mean different rules, different obligations, and inevitably more cost — passed on as fees. We chose to stay a pure marketplace so we can keep the membership-only fee model.

The trade-off: less platform protection on the money side. We balance that with seller curation, ratings, and the dispute process described in Returns and disputes.

What we still do

• We hold the listing in reserve for the agreed window
• We exchange contact information between you and the seller for the transaction
• We track delivery and surface tracking numbers
• We collect and publish ratings after the transaction
• We mediate disputes through structured messaging
• We can suspend sellers who do not behave

The platform is small enough that this works. We know our sellers, we read every report, and we are willing to act.

What we cannot do

• Refund you from a platform escrow (there isn't one)
• Force a seller to refund — only invite them to do so
• Charge back a SEPA transfer or a bank wire (only your bank can do that, depending on the case)

If something goes wrong, our If something goes wrong page walks you through the options.