Reporting a listing

If a listing seems wrong — counterfeit, illegal content, misrepresented condition, or just clearly bogus — flag it. Every public listing has a "Report this listing" link in the menu.

When to flag

• Counterfeit / bootleg that's listed as original
• Illegal content — explicit violence/exploitation, hate speech, items prohibited under EU law
• Major misrepresentation of condition (not just disagreement — clear photo/grade mismatch)
• Stolen goods if you have reason to believe so
• Off-topic items that don't fit our niche
• Spam or scam patterns — same seller relisting the same item endlessly, prices that look like phishing bait

When not to flag

• You think the price is too high — not a violation; just don't buy
• You don't like the seller's tone in their description — not a violation
• Two listings look similar — duplicates are sometimes intentional (different copies)

How to flag

1. Click "Report this listing" on the listing page or in the menu (…).
2. Pick a reason from the dropdown.
3. Add an optional note (we read every one).
4. Submit.

We send you a confirmation email. We do not share the flag with the seller in a way that identifies you.

What we do

Every flag goes into a review queue read by a human. For most flags, we make a call within 1–2 business days:

• Listing pulled — if the flag is justified
• Listing flagged for seller to clarify — if there's ambiguity
• No action — if the flag is unfounded (we don't tell you "you were wrong", but we close it)

For serious cases (suspected illegal content, suspected counterfeits), we act faster — usually within hours.

What happens to the seller

Single flags don't trigger automatic action. Patterns do:

• Multiple flags against the same seller → internal review
• Confirmed misrepresentation → warning + listing pull
• Repeat patterns → suspension
• Confirmed illegal activity → permanent ban and, where appropriate, reporting to relevant authorities

You can also flag a profile, not just a listing

If a seller's overall behaviour seems problematic — patterns across many listings, threatening messages, abusive behaviour — flag the profile via support@vod-auctions.com with the seller handle and the specifics.

Anonymity

We don't tell sellers who flagged them. Some sellers will guess based on context (e.g., the flag mentions a recent unhappy conversation), but we never share names.

False flags

Bulk-flagging a competitor or filing flags in bad faith violates our terms. Repeat bad-faith flags can lead to buying-account suspension.