Right of Withdrawal

Overview

The applicable withdrawal policy depends on what you bought and from whom. The relevant case is shown in the listing, during checkout and in the order confirmation.

• Case A — Membership contract with the Operator (VOD Auctions). 14-day withdrawal for consumers.
• Case B — Purchase from Frank Bull / VOD Records (Operator as commercial Seller). 14-day withdrawal for consumers.
• Case C — Purchase from a third-party commercial Seller or small business (§ 19 UStG). 14-day withdrawal addressed to that Seller.
• Case D — Purchase from a private Seller (C2C). No statutory right of withdrawal. A notice is displayed before checkout.

Case A — Membership contract

You have the right to withdraw from the paid Membership within 14 days without giving reasons. The period starts on the day the contract is concluded.

To exercise the right of withdrawal, send a clear statement (letter or email) to Frank Bull / VOD Auctions, Alpenstrasse 25/1, 88045 Friedrichshafen, Germany, email support@vod-auctions.com. You may also use the cancellation button inside the member area.

On withdrawal we refund all payments received without undue delay and at the latest within 14 days from receipt of your declaration, using the same payment method, free of fees.

Early expiry of the right. The right of withdrawal expires early where execution of the Membership has begun with your express consent and you have confirmed that you lose the right of withdrawal on commencement. The relevant confirmations are collected explicitly during sign-up if you choose immediate activation.

Case B — Purchase from Frank Bull / VOD Records

You have the right to withdraw within 14 days without giving reasons. The period starts on the day on which you, or a third party other than the carrier, have taken possession of the goods; for partial deliveries, on the day of the last partial delivery.

To exercise the right of withdrawal, send a clear statement (letter or email) to:

Frank Bull / VOD Records
Alpenstrasse 25/1
88045 Friedrichshafen
Germany
Email: frank@vinyl-on-demand.com

On withdrawal we refund all payments received including delivery costs (excluding extra costs from a more expensive shipping option you selected) without undue delay and at the latest within 14 days from receipt of your declaration, using the same payment method, free of fees.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back.

You must return the goods without undue delay and in any case within 14 days from notifying the withdrawal. You bear the direct cost of return shipping. You are only liable for any diminished value resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Case C — Purchase from a third-party commercial Seller or small business

The right of withdrawal applies as in Case B, with the difference that the addressee of the withdrawal declaration is the respective third-party Seller. The Seller's address, email and where applicable phone number are shown in the listing, in the order confirmation, and on the public Seller profile.

The Platform supports you technically in submitting the declaration to the Seller; reimbursement is processed by the Seller, not by the Platform.

Reduced warranty period for used goods. For used goods, a commercial Seller may reduce the warranty period to one year under § 476 BGB. Such reduction is only effective where it is agreed in a separate clear and intelligible statement before contract formation, and you have been informed separately beforehand. Listings to which this reduction applies show the notice clearly.

Case D — Purchase from a private Seller (C2C)

No statutory right of withdrawal. When you buy from a private Seller, the contract is between you and a private individual. There is no consumer-goods purchase within the meaning of § 312 BGB; the special consumer-protection rules for distance contracts between trader and consumer — including the 14-day right of withdrawal — do not apply.

The private Seller may exclude liability for defects in the individual listing terms, except for intent, assumed guarantees, and personal-injury liability.

Before checkout the notice "Private sale. Consumer rights for purchases from traders do not apply; in particular there is no statutory right of withdrawal." is shown clearly.

Model withdrawal form

(If you wish to withdraw from the contract, please complete and return this form.)

Exceptions to the right of withdrawal

The right of withdrawal does not apply or expires early, among other cases:

• for contracts for the delivery of sealed goods which are not suitable for return due to health protection or hygiene reasons, if their seal has been removed after delivery;
• for contracts for the delivery of sound or video recordings or computer software in sealed packaging, where the seal has been removed after delivery;
• for contracts for the delivery of goods manufactured to customer specification or clearly personalised;
• for Membership services after execution has begun with your express consent and confirmation of loss of the right (Case A).